POLICIES: RETURNS

Sometimes it Happens

You can only return items purchased online at www.scarletroselingerie.com.

All returns will be refunded via store credit in the form of an E-Gift Card code.

You will be responsible for covering the shipping costs to return your item(s).  Scarlet Rose does not issue store credit for the original shipping charges. Your E-Gift Card covers the purchase price of each item and tax, if applicable.  A 50% restocking fee may be applied to Final Sale or stale items returned.  Items must be sent back within 7 days of the delivery date.  Items must be unworn, unwashed, and have original tags attached.  Items must be free of stains, makeup, deodorant, or wear.  All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached.  All items must be unworn, unaltered, and unwashed.

We do not accept returns on bodysuits, swimwear, undergarments (lingerie), this is due to hygiene. Beauty products, cosmetics, and accessories are non-returnable.

All items with prices ending in $ .00, .96, .97, and .98 and .99 are considered Final Sale and cannot be returned for store credit.

Please allow 30 business days for us to process your return once it is received by our Distribution Center.
Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email info@scarletroselingerie.com for assistance before returning.

Scarlet Rose is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Return packages must include a return request form OR packing slip. If these are not filled out correctly, your return may experience issues in processing. If you neglect to include the correct Order Number on the return form and/or the correct return item(s), we will be unable to process your return.

When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.
We appreciate our entire #scarletrose family around the globe for purchasing with us!

Should you choose to return, Scarlet Rose does not provide pre-paid return labels and you will be responsible for covering the shipping costs.

Mail your return items to our Returns Department at the address stated below:

Scarlet Rose FBS8498
1345 NW 98th CT Unit 2
Doral, FL 33172-2780

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 30 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit in the form of a Scarlet Rose E-Gift Card for use on a future purchase. E-Gift Cards never expire and are redeemable right away!

Helpful Hint: Scarlet Rose is not responsible for returns until they reach our Distribution Center in Doral, FL. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Scarlet Rose will not issue store credit for your returns.

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